Decisions and Power

Conflict Resolution: The Fixer

Many communities—cohousing, religious, etc.—believe that conflict resolution is based on loving and understanding. That if we just care more and understand each other’s needs, conflict will go away. They emphasize how hard this is. “This is the hard work we all need to do.”

Peace workers, in particular, are big on love and understanding and couple attempts to acquire it not only with hard work but with courage. “It takes a lot of courage to sit down one-on-one and have a hard conversation about our common needs.” Conflict is war, peace is understanding. Both require courage, however, so even though we are avoiding war, we are still courageous. Even more courageous.

And how do we acquire love and understanding? Face-to-face. Contact.

The perfect process is face-to-face conversations focused on understanding needs and love is the only solution. Now, in day-to-day living, this is a non-starter in the worst conflicts, and will ensure that many minor but festering conflicts will never be mentioned in public, or not until they are the size of neutron bombs. Some people thrive on face-to-face conversations. Others are drained beyond belief. Plus when living in a community, how many face-to-face conversations can one have in a week and still keep your home and family functioning?

Those who do not thrive on or do not have time for more personal contact will certainly avoid even admitting a conflict. The fear that they would be coaxed into such a conversation, even by trickery from those who are convinced that this is just what you need (as if it were a laxative), be blamed of triangulating because they might express their conflict to someone other than the object of their frustration, or be called out in public as requiring salvation, like a Baptist in a prayer meeting, would ensure that they suffer in silence or leave the community.

You notice that the emphasis amongst the hard-work and courage advocates has been deftly moved from the content of the conflict to the need for love and understanding. Accept the hard work, sit down for the face-to-face, and the wonderous joy will come out. We will be one. Harmony will hold us in its arms. All else will fade away.

Without going into all the research demonstrating that love is not enough, and not even necessary, I’ll say that the method I would like see developed is The Fixer. Something like NVC’s 4 steps and more manageable than the 12-step programs. The method used in the Vernon Jordan School of Getting Things Done. It would go something like this:

1. Find a savvy insider who knows what is possible and what is probably not.
2. Talk to Bill.
3. Talk to Monica.
4. Repeat as necessary until everyone is satisfied.

Forget the hard work. Forget the courage. Forget the love and understanding. Focus on the conflict and the people involved. Look around and see if this is systemic. Does it need a limited solution or policy change?

Someone please go for it.